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  • Bruce Banner @bruce_banner ·

    Solution 1: Check if Hosting is turned on, on all workstation It is recommended to have one PC/Server to host the company files.

    Press F2. The Product Information window opens. Find Local Server Information. Hosting should be turned off.

    Solution 2: Rename the .ND and .TLG files and run the Database Server Manager from the QuickBooks Tools Hub The .ND and .TLG files are part of your QuickBooks files. These are configuration files that allow QuickBooks to access a company file in a network or multi-user environment.

    If these files are corrupted or damaged, you will encounter these errors when you open your QuickBooks files. Renaming these files will not cause you to lose QuickBooks data. These files are automatically re-created when you rescan using the QuickBooks Database Server Manager and when you open your company file.

    Step 1: Rename the .ND and .TLG files Open the folder that contains your company file. Find the files with the same file name as your company files but with extensions .ND and .TLG. Right-click each file, then select rename. Add the word OLD at the end of each file name. Ex: company_file.qbw.nd.OLD

    Step 2: Run the QuickBooks Database Server Manager from the QuickBooks Tools Hub The purpose of Database Server Manager is to host your QuickBooks company files. It is best to restart the DBSM and rescan the QuickBooks files after you rename the .ND and .TLG files.

    From the QuickBooks Tools Hub, (Download in Solution 2) run the QuickBooks Database Server Manager.

    In the tools hub, select Network Issues. Select Quickbase Database Server Manager. You’ll be asked to install QuickBooks on your server if it isn’t already installed. Inside the QuickBooks Database Server Manager, Select Start Scan if you see your company file(s). If you don't, Browse to the location of your company file and then select Start Scan. Open QuickBooks again and try to sign in to your company file. If the same issue occurs, proceed to solution 3.

    Solution 3: Open a sample company file locally installed on a workstation By opening a sample company file, you are testing if the problem possibly lies with your company file or the QuickBooks application. If a sample company file does not open and instead returns an error, it is an indication that the QuickBooks installation is damaged and should be repaired.

    Edited by Bruce Banner
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